Zero G

Wed Oct 29 08:03:28 PST 2003

I needed an architecture independent method of installing Collation's
Confignia product, so after reading a bunch of reviews, I decided on
Zero G's InstallAnywhere software.

Of course, it makes sense to evaluate the product before buying, so I
tried to download the trial edition.

So, I go to their site to download the product. There are 3 products to choose from, and I finally found a comparison sheet. I've decided that
we need the enterprise edition - its $2995. So I click on the download
and it sends me to a registration form. I fill out the registration form
and click submit and it gives me a tomcat error. So I click back and
submit again, and this time it says it works.

Yesterday, I get the email (shown below) and click on the link to download the
product and I get connection refused. I decide to just wait until today and try again. Today, it doesn't give me connection refused, it just
sends me back to the main zerog.com page after a short delay - NICE!

I figure, ok, its time to ask them for some support, so I click on the link to get support and it takes me to a form that I can fill in.
I fill in all the parts and click submit, and (you guessed it) jserv
error.

Technology just doesn't work.

Zero G Software wrote:
> Hello:
> 
> Thank you for registering to download InstallAnywhere Enterprise Edition. 
> 
> To download your trial copy at no cost to you, please go to:
> http://www.ZeroG.com/releases/enterprise
> 
> SUPPORT FOR INSTALLANYWHERE
> We want to ensure that InstallAnywhere meets all of your multi-platform deployment needs.  If you have any questions or need pricing information, please don't hesitate to call or email us:
> mailto:products@ZeroG.com
> phone: +1.415.512.7771 x4
> 
> Zero G offers InstallAnywhere users a number of resources for technical support:
> 
> * User Manual: Click Help from anywhere within InstallAnywhere, or at:
> http://www.ZeroG.com/goto/iamanuals 
> 
> * Online Community Forums: Ask questions, report problems, and share ideas about InstallAnywhere with Zero G engineers and fellow Zero G customers: 
> http://community.ZeroG.com
> 
> * Online KnowledgeBase: Quick answers to complex questions: 
> http://www.ZeroG.com/kb 
> 
> * Technical Support: Free during your evaluation by calling +1.415.512.7771 x5 or sending email through http://www.ZeroG.com/goto/askdts.
> 
> POWERUPDATE
> Zero G's multi-platform software updating and delivery solution designed to maintain both ISV and internally developed software applications. Whether it's desktop, enterprise, or multi-tiered Web services software, PowerUpdate is unmatched for adding automatic updating to the applications you develop. PowerUpdate offers comprehensive support for software updates on Windows, Unix, and Mac OS X clients, allowing you to use one updating solution for all of your cross platform applications.
> 
> For complete information on PowerUpdate, please visit
> http://www.ZeroG.com/goto/powerupdate
> 
> Sincerely,
>  
> The Zero G Sales Team
> Zero G Software, Inc.