This is from a friend of mine in Canada. It seems that Bank of America does not have a lock on incompetence. The infinite wisdom of people at Citibank Mastercard ( Canada ) I had a charge appear on my statement about 3 months ago from a company in Mexico. Since I have not been to Mexico in the last 15 years, nor have I ordered anything from a Mexican company, I disputed the charge. The lady I spoke to at the 800 number took all the info on the charge, said she would open an investigation into the charge, and if it was indeed a fraudulent chage, the amount would be reversed. She also advised that we cancel the existing card and get a new one, as my numbermay have been scanned. I agreed with her and promptly changed card numbers. Approximately 5 days later I received a new card in the mail, welcoming me to Citibank Matercard, and assigning me a limit higher than my previous one. On the card was a sticker advising me to call another number and activate the new card. I called the number, and was informed by the person at the other that the card was already active as this was just a transfer of an existing account to a new one. Fine, but why did they put the sticker on the card to activate it,"Procedure" was the reply, as he also added" It is to hard to reprogram the system for transfer cards to be automatically active". I should have been suspicious!!!!!!! Two weeks later I receive my first invoice from the new account, Citibank had credited the amount previously charged to my old account, but also included a little over $7,000.00 worth of new charges from the same company. Back on the phone to Citibank. I again lodged a dispute about the new charges, and this time the people were not as pleasant. Was I positive I did not order anything from Mexico, as this is the second time they would have to credit my account. I just lost it with this person, and asked to speak to a supervisor. Jennifer (supervisor) came on the line and asked if she could help. I explained the situation (again) and she said she would look into it and call me back! Four days later I received a call back explaining what had happened. Remember the new active card I received in the mail, well it seems that the card should not have been active after all. The Mexican company called into Citibank around the time I changed numbers. They were inquiring as to why the $7,000.00 would not go through on my account. Citibank was quite helpful to this company. They explained that I had requested to have my account number changed. The Mexican company then asked for the new number, and Citibank, who is quite helpful gave them the new number, but explained that the card was not yet active. The Mexican company replied by asking to have the new card activated as they had $7,000.00 worth of charges they needed to charge to my account. HELPFUL aren't they. I am now the proud owner of a brand new VISA