This is a story about Windows XP. Its true, but the names have been changed to protect the innocent. I'm just going to string myself up. I just spent the last 3 hours getting an XP machine to see the wireless card again. About two weeks ago, for no apparent reason, the wireless network just stopped working, so I put the guy on a wired network and forgot about it. Today, he comes to my desk and says, "so, am I going to get wireless again, soon?" I said, "probably not. I'm not really working on it" This shocked him. He said he thought the wired fix was only temporary. I said, "It is temporary - eventually you'll get a new machine". So we sparred back and forth like this, and he eventually got tired and left. Then I get an e-mail that says he wants it fixed. So I walked over to his machine and without even asking him, I applied service pack 1. BOOM. BLACK SCREEN. nothing dead I am the bastard operator from hell Ready for the kicker? I popped in the wireless card, went back to my desk and was able to ping the box. So I said, "there! Its fixed." I think he was going to cry. I should have told him the black screen was a security feature so that nobody could read over his shoulder?